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Evolving user experiences within corporate digital banking

UOB Singapore

Improving complex corporate banking experiences through systems thinking and collaborative delivery.

Content under NDA

Content under NDA

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UOB Infinity is a corporate digital banking platform supporting complex financial workflows, including cross-border payments and corporate transactions across multiple markets.

Content under NDA

This project is under NDA, hence the content
is Confidential.  I am happy to share about my experience in person. Contact directly to know more:) 

Role

UX Designer

Skills

Experience Design

UI Design

UX research

User Testing

Wireframing

Led Projects

Timeline

2023 - Present

Client

UOB Singapore

UOB Pay / UOB Send

Cross-border payment workflows

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Improved cross-border payment workflows within the corporate banking platform, focusing on making key transaction steps clearer and more intuitive for users. The work involved refining interaction patterns and aligning the experience with regulatory and system constraints required for financial transactions.

Virtual Account Sub-Account

The VASA initiative introduced the ability for corporate users to create and manage sub-accounts within their organisations. I designed the experience for creating and managing sub-accounts within corporate organisations. The challenge was to represent complex account hierarchies in a way that remained clear and manageable for users performing financial administration tasks.

Boatsize Creative Changes

Supported rapid product updates and short-turnaround initiatives where design changes were required quickly due to business or operational needs. This involved collaborating closely with product and engineering teams to deliver feasible UX solutions while maintaining usability and design consistency.

Fraud Detection & Risk Monitoring Dashboard 

Designed an internal dashboard used by backend teams to monitor and manage risk, fraud, and security within the banking platform. The focus was on presenting complex operational data in a clear and actionable way to support faster decision-making and system oversight.

What I Worked On

What I Worked On

Due to confidentiality, detailed flows and data structures cannot be shared.

Cross-Functional Product Delivery

Worked in close partnership with Product Owners, Product Managers, Business Analysts, System Analysts, and developers to align design decisions with technical feasibility and delivery timelines.

Driving UX Improvements at Scale

Led UX enhancements across complex corporate banking workflows within a multi-market platform, focusing on clarity, consistency, and measurable product outcomes.

Flow Ideation & Experience Evolution

Contributed to the design and refinement of new and existing journeys, applying systems thinking to ensure scalable and cohesive user experiences. Delivered short-turnaround UX initiatives and creative requests, balancing speed with usability while maintaining design quality.

Internal Enablement & Design Support

How might we help mid-career switchers feel confident in CuriousCore’s value so they take the next step in their decision journey?

What I Worked On

What I Drove

Outcome

  • Details of the solution and performance metrics are restricted due to NDA.

  • Improved clarity and consistency across key workflows through incremental UX enhancements.

  • Increased cross-team alignment, reducing ambiguity during design and delivery.

  • Operated effectively within a regulated enterprise environment while driving continuous product improvements.

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